WHO WE ARE
SwipeSense is a healthcare technology company on a mission to eliminate harm and waste in medicine. Hospitals use our platform to prevent infections, make better use of their equipment, and improve the patient experience.
We believe in the power of data and partner with hospital teams to provide them with insights to sustain positive behavior change and deliver a predictable patient journey. We value relentless experimentation, a locked-arms attitude, and a shared purpose to improve the future of healthcare.
Our vision is to be the safety platform for hospitals with a growing number of applications such as hand hygiene compliance improvement, asset tracking, and nursing insights.
WHO WE NEED
We are looking for a passionate Customer Success Manager who will partner with and ensure the long-term success of our healthcare customers. At SwipeSense, we build products that help save lives, and in turn you should be excited to imagine and integrate best-practices for optimizing outcomes both for our customers and the patients they serve. We are looking for team members who are wholly devoted to fostering cooperation, learning and coordination between product adoption and customer experience functions.
Customer-centricity is at the heart of your performance. You are passionate for process, rigor, and thrive working in a highly strategic and data-informed environment. You have a continuous improvement mindset; driven to understand ‘why’ and able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting.
You are comfortable interfacing with customers at the C-Suite level and you are able to raise interdependent issues/concerns that may impact deliverables.
You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments.
The Customer Success Manager (CSM) will be responsible for managing an assigned book of business to ensure maximum client retention. The renewal of your accounts is dependent upon your ability to understand and measure the client's desired outcomes, ensure a strategy is in place to meet those desired outcomes, and maximize usage, adoption, and performance to drive optimal value.
Please note: position is full-time, remote. Candidates must be a US Citizen, or a foreign citizen with required work visa.